Frequently asked questions

At the exit of the zone, roughly 140 cm above the floor. Visitors rate on the way out, not on the way in — having just had the experience is what makes the measurement meaningful. Avoid surfaces in direct sunlight and spots exposed to splashing; next to the exit door beats directly opposite the sink. In zones with wheelchair access you can drop it to 110–120 cm.

A mains socket and 2.4 GHz WiFi coverage. The terminal runs on a 12 V 1 A adapter whose leads are screwed into the terminal block on the back. On the network side you do not need to open ports or assign a static IP — the device only makes outbound connections. Just check the signal strength at the mounting point with your phone beforehand.

The rule of thumb is one terminal per zone you want to measure separately. In a mall, the men’s and women’s restroom entrances on each floor count separately; in a hospital, the outpatient corridors; in a hotel, the lobby and floor landings; in a factory, the changing rooms and canteen. You can cover both restrooms with one terminal, but then you lose the ability to separate the data — most sites prefer to split them. Get in touch and we will work it out against your floor plan.

The terminal is for indoor use; ordinary restroom humidity is fine, but it should not be mounted where water can splash it directly. Choose the side of the exit door rather than the wall facing the taps. The screen is capacitive, so it works with wet fingers and with a cleaner’s gloves. Wipe it with a damp cloth — do not spray liquid directly onto it.

No. The terminal joins your existing wireless network; there is no data cabling to run. The only physical requirement is a socket within reach of the power adapter. If your corporate network policy requires device registration, you can read the MAC address off the screen during setup and hand it to IT. Prefer the corporate network over a guest network — guest networks usually block device-to-device access.

No. Rating takes a single tap on one of the four faces — no account, no form, no app. A visitor who wants to leave a written comment scans the on-screen QR code and types into a simple page that opens in their browser; still no app. The mobile app is only for cleaning staff and managers.

After a vote, a three-second thank-you screen appears and the faces cannot be pressed during it. That stops both children tapping repeatedly and one person leaving dozens of votes in seconds. The terminal does not identify visitors, so there is no per-person limit — the measurement is not per person but per zone and per time. Abnormal bursts (say twenty votes in a minute) are visible in the panel’s reports.

No. The settings and WiFi screens are protected by a 6-digit PIN derived from each device’s serial number and shown only to the manager in the panel. All a staff member can do is confirm “Cleaned” and open the staff login QR screen. The question text and which sections appear are managed from the panel, not the device.

Two ways. If the “Cleaned” button is enabled in the panel, staff simply tap the screen after cleaning: the warning bar clears and the last-cleaning line on the Staff Login screen updates with date, time and name. The second way is the mobile app: staff tap the list icon in the top bar, scan the QR code that appears, tick the checklist and optionally attach before/after photos and a note. The QR route leaves a richer record; the on-screen button is faster.

A “Cleaning requested” bar appears on the terminal, the zone is flagged in the panel and the responsible staff member gets a notification on their phone. The request stays open until someone confirms “Cleaned”; when it closes, the time between opening and confirmation is recorded as the response time. That figure becomes your most telling operational metric over time: which zone, which shift, how fast. The button is off by default and is enabled from the panel.

Yes. The question text, the names of the four options and which of them appear are all set from the panel; you never touch the device, and changes reach the screen within a few minutes. The default question is “How was this area?” with Very Bad, Bad, Good, Very Good. Disabling an option removes it from the screen but leaves earlier votes cast with it untouched in reports — history is never rewritten.

No. Rating is completely anonymous: no name, phone, email, image or device identifier is stored. A vote record contains exactly three things — which zone, what time, what score. If a visitor scans the QR code and leaves a written comment, only that text is kept; no contact details are requested. This design was chosen deliberately so that the visitor side creates no additional disclosure obligation for your facility.

No. While offline, the terminal queues ratings and cleaning records in its own persistent memory; when the line returns they are all uploaded in order with their original timestamps. The queue also survives a power cut, because it lives in the device’s flash. It is sized for outages lasting hours; over days it can fill up, so the link should be restored promptly.

No. The terminal has neither a camera nor a microphone; there is no hardware that can film or record a visitor. The terminal itself only collects data from touch. The optional sensor module, which can be selected when ordering, measures only the environment (temperature, humidity, air pressure, air quality and building vibration) and collects no data that identifies anyone. That was a decision made at the very start of the design so the device could be installed in sensitive zones such as restrooms and changing rooms, and it is a hardware fact, not a software setting that can be switched on.

No. The on-screen QR code does not carry a fixed address but a time-based token, and it refreshes every minute. The server accepts a token within a window of roughly three minutes; after that a scanned code reports “expired”. So photographing the screen and using it elsewhere, or on another day, does not work. The same approach applies to the staff login QR code.

Visitor ratings are anonymous and therefore not personal data. Personal data arises only on your side: staff accounts (name, username) and the record of who cleaned which zone. That data is processed under applicable data-protection law; the purposes, retention periods and your rights are set out in detail in our Disclosure Notice and Privacy Policy. For your own disclosure obligations it is usually enough to state that the terminal contains no camera and collects no identifying data on the visitor side.

Satisfaction score per zone by day, week and month; distribution by time of day; number of cleanings and the intervals between them; requests opened and average response time; performance per staff member. The time-of-day breakdown is the one most used in practice — it shows which day and which hour satisfaction drops, and you shift the shift plan accordingly. Every breakdown can be exported in a form you can present in an audit.

Yes. Devices are tagged with branch and location, and one account covers building, floor and zone breakdowns. Permissions split by role: a building manager sees only their own site, while head office can compare every site side by side. For chains the most useful view is the cross-site comparison — the gap between two branches you assumed were running the same standard is usually surprising.

From three signals: how many zones a person confirmed as cleaned, the average minutes to respond to open requests, and how the satisfaction score behaves after each cleaning. The third is the most valuable because it measures the outcome rather than the act. The point is not to penalise anyone but to see where the workload concentrates — in most sites the first finding is not that a particular person is slow, but that a particular zone carries too much load.

Notifications fire in two cases: when a visitor opens a cleaning request, and when a zone’s satisfaction drops below a threshold you set. The first goes to the staff member responsible for that zone, the second also to the manager. You set the threshold in the panel — for example “alert me if the average of the last ten votes falls below 60%”. You can also define hours outside which no notifications are sent.

No, it is an optional add-on. It is selected per device when you order and priced separately. A terminal without it keeps all of its core functions; the panel simply expects no readings from that device.

Temperature, relative humidity, barometric pressure, air quality based on volatile organic compounds, and building vibration — all on one board. The values appear on the device card, in the record list and on the summary dashboard; the reading taken at the moment of a vote is stored next to that record.

Yes. The module connects to the terminal, so the device has to come back to us. Get in touch to have one fitted to a device you already own.

Thresholds for temperature and humidity can be set in the panel. The air-quality threshold measures deviation from each device's own baseline rather than an absolute number: gas sensors read relatively and drift over time, so a fixed figure would quietly become wrong within months. The baseline forms during the first days after installation, and the threshold takes effect then.

Yes. Bleach and ammonia temporarily worsen the air-quality figure — the sensor measures volatile compounds, so the cleaning itself looks like a deterioration. That is why the air-quality alert is suppressed for a while after a staff member confirms a cleaning.

When a new version is published in the panel, terminals download it themselves, verify the package signature and install it; a progress bar appears and the device restarts. If the device then fails to boot, it rolls back to the previous version by itself after four failed attempts. Thanks to that rollback there is never a need to visit the site, dismount the device or attach a USB cable.

Call support first — most problems turn out to be power or network related and are solved on the phone. If a hardware fault is confirmed, the device is replaced; warranty scope and duration are set out in your contract. Even when a device is swapped you lose no history: records are tied in the cloud to the zone, not to the device. Simply register the new terminal to the same zone in the panel and your reports carry on unbroken.

Pricing is worked out from the number of terminals and the structure of the site; a single floor and a multi-building campus do not carry the same line items. To quote a firm figure we need the list of zones you want to measure and your floor plan. Write to us from the contact page and we will put together a proposal for your site and talk through how many terminals make sense to start with — most operations begin with a pilot on one floor.