Malls and retail
Restrooms are where visitor satisfaction falls fastest, and the complaint usually goes straight to social media rather than to building management. The terminal brings it to you while the visitor is still in the building.
Restrooms on each floor (separate men’s/women’s), the food court, baby-care rooms, car-park lift lobbies, cinema foyer
You see which floor, which day and which hour satisfaction drops. A score sliding on Saturday afternoon in the ground-floor restroom is the first — and cheapest — signal that the hour needs an extra shift.
