Privacy Policy

Your privacy matters to us. This policy explains what data we process, and why, when you use VenueGrade.

Data controller

Polaris Ltd.

Data we process

• Contact form: name, email and message content
• Account: email and/or phone number
• Zone ratings, cleaning records and device information
• Essential technical/security data (e.g. reCAPTCHA)

Purposes of processing

• Responding to your requests
• Providing and improving the service
• Ensuring security and preventing abuse

Third parties

We use Google reCAPTCHA to prevent spam on forms; this service is subject to Google’s privacy policy. SMTP infrastructure is used to deliver email. If you have allowed analytics cookies, visit statistics are measured with Google Analytics 4; the panel and sign-in pages are excluded, and without your consent the measurement script is never loaded.

Retention

We keep data only for as long as necessary for the processing purpose.

Your rights

To exercise your rights under applicable data-protection law, contact us at info@venuegrade.com.