VenueGrade

One terminal, fully equipped

The VenueGrade terminal

From visitor ratings to staff confirmations, from QR feedback to the offline queue — the terminal’s core capabilities and the sensors you can fit to it.

Hardware

The hardware on site

A wall-mounted touch terminal collects visitor votes and staff sign-offs; an optional sensor module measures the air and vibration in the zone.

01TerminalIn every order
VenueGrade Terminal

VenueGrade Terminal

Mounted at the zone entrance, powered by an adapter and connected to the panel over Wi-Fi. If the connection drops, votes are queued on the device and sent when it returns.

  • 4.3-inch touchscreen
  • Wi-Fi connection
  • 12 V adapter
  • Battery-backed clock
02Add-onOptional
Sensor Module

Sensor Module

Mounted apart from the terminal, so it measures the air in the zone without picking up the device's own heat, and detects building vibration.

  • Temperature and humidity
  • Barometric pressure
  • Air quality
  • Vibration
One terminal, fully equipped

Terminal capabilities

4.3-inch touchscreen

A 4.3-inch capacitive touch panel on an ESP32-S3 board. 800×480 resolution, a wide viewing angle and panel-adjustable brightness — legible in a dim corridor and under shop lighting alike.

Four-level satisfaction rating

Four faces on screen — very poor, poor, good, very good — let a visitor rate in seconds. Option names and count are set from the panel; a disabled option disappears from the screen without corrupting historical data.

One-touch cleaning request

Visitors report an issue the moment they see it. When a request opens, a warning bar appears on the screen, the zone turns red in the panel and staff receive a mobile notification. When staff confirm “Cleaned”, the bar clears and the response time is recorded automatically.

Staff PIN confirmation

Each terminal’s PIN is derived from its own serial number and appears in the panel by the same formula. Staff enter the PIN and confirm “Cleaned”; who cleaned which zone and when is recorded automatically — no paper checklist needed.

QR visitor feedback

The QR code is generated with a time-based token and refreshes every minute, so a photo of the screen cannot be reused elsewhere. Visitors scan it, leave a written comment and can attach a photo.

WiFi and offline queue

The terminal joins WiFi from the screen itself. When the link goes down, votes and cleaning records queue in the device’s persistent memory and stream to the cloud in order — with their timestamps — once the line is back. The queue is sized for an outage lasting hours.

Remote firmware updates

Updates are published from the panel; the terminal verifies the package signature (SHA-256) before installing. If four boots fail in a row after an update, the device rolls back to the previous version on its own — no USB cable trip to the site.

Screen management from the panel

Every element on the screen is managed from the panel: the question, which rating options appear, the QR card, the theme and the language. Changes reach the terminal on its next check-in — nobody has to touch the device.

Optional add-on

The sensor module fitted to the terminal

Most visitors never vote. The sensor module watches the zone even when nobody presses a button. Chosen per device when you order.

Sensor Module (VG501)

One board, five measurements. The air in the zone is measured continuously: temperature, relative humidity, barometric pressure and air quality based on volatile organic compounds. The same board also measures the building through the wall it is mounted on; an earthquake tremor, a heavy vehicle passing or a nearby machine is recorded the moment it crosses the threshold. Most visitors never vote, and these readings are objective signals about the zone even when nobody presses a button. A reading is also stored next to each vote, so you can see whether poor ratings arrive together with poor air. The measurement is about the environment; no data identifying anyone is collected.

4.3"Touchscreen
4Rating levels
7/24Always-on monitoring
3Languages
Cloud panel and mobile app

What the terminal collects becomes meaning in the panel

The cloud panel and mobile app bring ratings, cleaning records and staff performance together in one place.

Live zone dashboard

Satisfaction score, last cleaning time and open requests for every zone on one screen.

Instant notifications

Staff and managers are notified when a cleaning request opens or satisfaction drops below your threshold.

Staff performance

Who cleaned how many zones and how fast they responded — reporting per staff member.

Shift and task tracking

Shift plans, recurring cleaning reminders and the status of assigned tasks.

Reports and audit trail

Daily, weekly and monthly breakdowns, plus a tamper-evident record you can present in an audit.

Multi-site management

Run several buildings, branches or floors from one account, with permissions split by role.

Watch your zones from your pocket

Download the VenueGrade app for free

Free for iOS and Android. Zone status, cleaning requests and reports always in your pocket.

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